Restructuring in the power industry is followed by splitting different parts and creating a competition between purchasing and selling sections. As a consequence, through an active participation in the energy market, the service provider companies and large consumers create a context for overcoming the problems resulted from lack of demand side participation in the market. The most prominent ch...

Taiwan’s manufacturing capability is always the most internationally competitive. However, in recent years, because of the high labor and land costs in Taiwan, Taiwanese enterprises have been forced to move overseas such as Southeast Asia. When the Taiwanese enterprises invest in Southeast Asia, how to select an appropriate logistics service provider becomes a very important issue. Combining th...

Outsourcing logistics functions to third-party logistics (3PL) providers has been a source of competitive advantage for most companies. Companies cite greater flexibility, operational efficiency, improved customer service levels, and a better focus on their core businesses as part of the advantages of engaging the services of 3PL providers. There are few complete and structured methodologies fo...

cloud computing is a new discussion in enterprise it. it has already become popular in terms of distributed technology in some companies. it enables managers to setup and run the intended businesses by avoiding excessive spending on computers, software and hiring expert staff, which proves to be cost effective. cloud computing also helps users pay for the it services without spending massive am...

attracting customers in service industries has a noticeable effect on increasing the competitiveness of enterprises. this study aims to examine customers return in the field of customer relationship management. given that no systematic research has been performed relating to the concept of customers return in iran, this study presents an experimental model which identifies the factors leading t...

the supplier selection is a multi-criteria decision making which consist both qualities and quantities metrics. a lot of investigations have been published in the supplier selection area and, most of the proposed models focused on manufacturing environments and a few papers have been allocated for service industries. proposed system utilizes new method that transfer the house of quality (hoq) a...

IT companies worldwide have started to improve their service management processes based on best practice frameworks, such as IT Infrastructure Library (ITIL). However, many of these companies face difficulties in demonstrating the positive outcomes of IT service management (ITSM) process improvement. This has led us to investigate the research problem: What positive impacts have resulted from I...

background equity of access to health and provider payment mechanism in healthcare is a worldwide debated. healthcare reforms are primarily designed to improve productivity, economic efficiency and quality of care; however, an appropriate reimbursement of healthcare providers for services offered to patients and marinating a robust payment mechanism are not elucidated yet. conclusions no single...